We understand that sometimes your RockHer Piece might not meet your expectations, but don't worry – we've got you covered with our hassle-free return process within 30 days from your purchase date.
HOW IT WORKS:
- Initiate Your Return: Simply email email@example.com to initiate your return request, ensuring to include the purchaser's name and order number.
- Receive Your Label: Our Team Member will swiftly provide you with a complimentary insured FedEx Label for easy shipping. For international returns, kindly note that customers are responsible for shipping costs and insurance.
- Pack & Ship: Pack your item securely in a NEW FedEx box to maintain its integrity during transit. Drop off your package at your local FedEx Location or arrange for at-home pickup via fedex.com. And guess what? We don't charge any restocking fees!
- Quality Check: Once we receive your item, our Quality Control Team will meticulously inspect it to ensure it's in its original purchase condition without any damage or unauthorized repair.
- Confirmation & Refund: Expect a confirmation email with Return Authorization and refund details once the process is finalized.
- Return Limit: Please note that returns are limited to one per customer within a 30-day period.
- Exchanges - Customer Responsibility: After the initial return or exchange, customers are responsible for shipping costs for any subsequent returns (both ways).
- We're Here to Help:
We hope this process makes returning your RockHer Piece stress-free. If you have any queries or concerns, don't hesitate to reach out. Thank you for choosing RockHer
Please Note: Refunds typically take up to 2 days once processed, although timelines may vary depending on your credit card company. All items must be returned in their original purchase condition, including undamaged product packaging and materials, within 30 days of purchase.
- RockHer Jewelry is not liable for lost or damaged returned shipments. If you receive a damaged package or item, please refuse the shipment or contact us immediately at +1 (800) 779-1726. Remember to retain all packing materials unless otherwise instructed by RockHer, US. Claims for damaged or missing items must be reported within 5 days of receiving your order.
Online returns do not apply to the following:
- Items that have undergone work, repair, or resizing within 30 days of purchase by RockHer or any third party.
- Items that became damaged or defective after delivery. Refer to our Warranty Policy for details.
- Refunds for RockHer purchases will be credited to the original payment method. Allow up to 2 days from RockHer's approval of your return for the credit to be processed. You may wish to contact your credit card company regarding posting guidelines, as these may vary.
- For order changes or cancellations, please contact RockHer Customer Service at +1 (800) 779-1726 or email firstname.lastname@example.org. We'll do our best to accommodate changes before shipping confirmation, but please note that some changes may cause shipping delays. Unfortunately, we cannot alter or cancel orders that have already shipped. If your order has been dispatched, contact us to arrange a RockHer Return once you've received it.
RING FIT GUARANTEE
Ordered the wrong size? No worries! All USA orders qualify for one ring resizing, including shipping both ways. International customers may incur shipping, custom fees, duties, and taxes. In most cases, items sent for resizing are treated as repairs, so only shipping fees apply.