RockHer is a Los Angeles atelier crafting bespoke engagement rings and fine jewelry. We have been making custom jewelry in Los Angeles since 1967. Every piece is made to order in our studio, designed in collaboration with you and made by artisans with decades of experience.

We custom-make each engagement ring specifically for your chosen center diamond and exact finger size. Unlike mass-produced, off-the-shelf rings, our pieces are built with meticulous attention to detail to ensure a perfect fit, exceptional quality, and an heirloom that lasts generations.

RockHer combines gemological intelligence with old-world craftsmanship. ROSI™ is our proprietary diamond intelligence, built by our gemologists, and every diamond we ship is scored by it first. We custom-make each engagement ring we sell to fit both your diamond and your finger. Making your ring to order in our Los Angeles workshop means we can tailor every detail to fit you and your diamond perfectly.

We have GIA-educated graduate gemologists on staff and they are available to answer all your diamond questions and guide you through the purchase process. John Anderson, our Lead Gemologist, can be reached directly at 1-800-779-1726.

Our Lifetime Warranty covers manufacturer's defects on custom-made jewelry with the RockHer logo. It includes repair or replacement for these defects only. The warranty does not cover misuse, neglect, accidental damage, wear and tear, unauthorized alterations, or non-RockHer pieces. To make a claim, contact Customer Service (info@rockher.com) for a Return Authorization ID and provide proof of purchase. Additional protection is available through our Extend Protection Plan.

Full terms are on our Lifetime Warranty page.

Yes. We have implemented the AccessPro Accessibility tool to help improve usability for visitors with different needs. While no tool can guarantee perfect accessibility for all users, we are committed to continuous improvement. If you experience any issues, please contact us at info@rockher.com or call us at 800-779-1726.

We are headquartered in Los Angeles. Our offices and workshops are not open to the public.

We do not operate retail locations. Every piece is made to order in our Los Angeles atelier. Thanks to our 40 day return policy, you can view your ring in your own environment rather than under the lighting of a showroom.

Authentic new RockHer jewelry is available exclusively on RockHer.com.

We offer complimentary insured FedEx® shipping on every order in the US. All orders are shipped via FedEx Priority Overnight Shipping®. All deliveries require a signature for delivery regardless of any waivers you have from FedEx®. These requirements are for your protection. We also offer international shipping. Cost of international shipping will be calculated at checkout. If you would like to arrange delivery to a FedEx® location please call RockHer Customer Service at 800-779-1726, or email info@rockher.com. We cannot ship to P.O. Boxes, with the exception of APO, FPO, and DPO addresses.

RockHer jewelry is made to order and priced using live material and sourcing inputs. Precious metal markets, including gold and platinum, fluctuate daily. Diamond pricing also shifts based on global supply and demand, stone availability, and market conditions. Gemstone costs and skilled Los Angeles labor rates are likewise factored into each custom piece.

Because we price in real time rather than building in excessive retail padding, product pricing may change over time to reflect current market conditions.

Pricing is confirmed at checkout and applies only once an order is completed.

We do offer international shipping. Cost is calculated at checkout. Customs processes and import duties are the responsibility of the customer. Please check with your local customs office for information.

Sales tax is only charged in states where RockHer meets the sales threshold requirements. If applicable, sales tax will be automatically calculated and displayed at checkout. Currently, we collect sales tax in five states, but this may change based on regulations. If no tax appears at checkout, your order is not subject to sales tax.

We offer a 40 day return window from the date of purchase for items in original, unworn condition, including all packaging and materials.

To start a return, email info@rockher.com with your order number and purchaser's name, and we will provide a complimentary insured FedEx return label for U.S. customers. International customers are responsible for return shipping and insurance. Refunds are processed within 5 business days of receiving the return.

We hold one price on every piece. There are no sales, coupons, or promotional periods, so there is nothing to adjust for after the fact.

For full details, visit our Return Policy page or contact us at info@rockher.com.

RockHer provides complimentary return shipping within the United States. Email info@rockher.com to request a complimentary insured FedEx label for your return. Include the purchaser name and order number in the email.

International orders can be returned within 40 days of the original purchase date, as long as they are in original, unworn condition with all packaging and materials included. Customers are responsible for all return shipping costs and insurance. To initiate an international return, email info@rockher.com with your order number and purchaser's name for further instructions.

For assistance with engagement rings, please call 800-779-1726. A RockHer gemologist will guide you through the purchase. If you would like to speak to someone about a custom design commission, please contact us by phone at 800-779-1726 or email at info@rockher.com and we will direct you to one of our design specialists. If you require assistance with engagement rings, wedding bands, or bridal jewelry, please email us at info@rockher.com and one of our consultants will contact you within 24 hours.

If you need to change or cancel an order, please call RockHer Customer Service at 800-779-1726 or email info@rockher.com as soon as possible. We will accommodate order changes whenever possible before the order enters production or ships. Some changes may result in a delay in shipping.

Once an order has shipped, it cannot be canceled. If your order has already shipped, you may initiate a return once you receive the package, following our return policy.

Special orders and custom commissions are final and cannot be canceled or modified.

RockHer offers complimentary shipping for exchanges within the United States. To initiate an exchange, call 800-779-1726 or email info@rockher.com, and we will provide a prepaid FedEx return label. You can then drop off your package at any FedEx location.

Exchanges are accepted within 40 days of the original purchase date, as long as the item is in original, unworn condition with all packaging and materials included.

For more details, please see our Returns and Exchanges page or contact our customer service team.

Gifted items can be returned within 40 days of the original purchase date, as long as they are in original, unworn condition with all packaging and materials included.

To start a return, call 800-779-1726 or email info@rockher.com with the purchaser's name and order number, and we will provide a complimentary insured FedEx return label for U.S. customers.

If you prefer that the original purchaser does not receive the refund, you can exchange the item for something else instead.

Some exclusions apply, including custom, modified, engraved, resized, or repaired items, which cannot be returned or exchanged.

Yes. Shipping to your office or a local FedEx Office for pickup is a good way to keep your order a surprise. If you would like to arrange pickup at a FedEx location, just let us know when placing your order.

All shipments require a signature upon delivery, so make sure someone will be available to sign. If your order is a surprise gift, please inform us in advance so we can take extra care to avoid any accidental notifications that might spoil the surprise.

All RockHer purchases are shipped in a discreet unmarked box.

All RockHer packages are fully insured during transit via FedEx. We also video record the packing and sealing of every order and use tamper-evident tape on every shipment.

We require Direct Signature upon delivery, meaning someone inside the delivery address must sign for the package. If FedEx confirms delivery and obtains a valid signature, they consider their responsibility complete, and losses may not be covered under their insurance.

To cover situations beyond FedEx responsibility, such as theft after delivery, we offer Route Package Protection at checkout. If you opt in, Route covers lost, stolen, or damaged items, even after delivery has been confirmed.

FedEx insurance is included at no cost. For additional protection, including theft after delivery, we recommend adding Route Package Protection during checkout.

Yes. All deliveries require a signature for delivery regardless of any waivers you have from FedEx®.

Do not sign for the package. Refuse delivery and contact RockHer immediately. Once a package is signed for, insurance coverage ends unless you purchased Route Protection.

We take multiple precautions:

• Every order is packed under video surveillance.
• All shipments are sealed with tamper-proof tape.
• FedEx Direct Signature is required on all deliveries.

These steps help ensure safe, verified delivery with traceability at every stage.

Yes. We can also ship to a FedEx® location for pickup.

Once your order ships, you will receive a tracking number via email to monitor its progress. For engagement rings, you will receive progress emails at every step of production, from design to completion. If you do not see these updates, please check your spam or promotions inbox.

For loose diamond orders, many of our diamonds are sourced from overseas, which can take additional time before shipping. If you would like an update on your order status, email info@rockher.com or call 800-779-1726. Our customer service team is available Monday to Friday, 10:00 AM to 3:00 PM PST.

All RockHer jewelry is presented in the RockHer signature gift box. Inside, your jewelry will be housed in an elegant RockHer jewelry case for safekeeping. The box also includes practical information about your piece, along with a professional appraisal and, if applicable, the IGI or GIA certification for your diamond.

RockHer does not ship to P.O. Boxes, with the exception of APO, FPO, and DPO addresses. We offer complimentary insured FedEx® Priority Overnight shipping on every order in the US. All deliveries require a signature for delivery regardless of any waivers you have from FedEx®. These requirements are for your protection. If you would like to arrange delivery to a FedEx® location please call RockHer Customer Service at 800-779-1726, or email info@rockher.com.

Yes. We ship to APO, FPO, and DPO addresses at no additional cost. Members of the military and first responders are also eligible for our service recognition program, described below.

Yes. Simply use the shipping address you prefer in the shopping cart.

Yes. We extend a 10% service recognition on engagement ring settings, wedding bands, eternity bands, and diamond stud earrings. Certified diamonds are excluded, so on a complete ring the recognition applies to the setting.

Eligibility is verified through GOVX at checkout. This covers active and retired members of the U.S. Armed Forces, the National Guard, Reservists, police and fire departments, first responders, and eligible spouses and dependents. Verification takes a moment and your code is issued on the spot.

If GOVX cannot verify your status, email info@rockher.com and we will complete verification manually.

We partner with Shopify to manage all payment transactions. Available methods include major credit cards, Apple Pay, Google Pay, and PayPal. We also offer monthly payment options through Shop Pay Installments, Affirm, and Progressive Leasing, which let you spread the cost of your purchase over time. Bank wire payments are also available.

Yes. Through our partnership with Shopify, you can use Shop Pay Installments to spread your payments over time with no hidden fees. We also offer financing through Affirm, with clear monthly payments and no late fees. Progressive Leasing is available as a lease-to-own option with low initial payments.

You can schedule payments over your choice of 3, 6, or 12 months with Affirm Financing. For example, on a $1,000 purchase you might pay $166.67 per month over 6 months at 0% APR. See our Affirm Financing page for more details.

Financing details are confidential to protect your privacy. RockHer does not have access to your credit application.

Yes. We are happy to hold a diamond for you for up to 48 hours. Call or email RockHer Customer Service at 800-779-1726 or info@rockher.com.

Yes. Orders paid by bank wire receive a 2% adjustment to cover the processing costs we avoid. This is not applied automatically at checkout due to platform limitations. After placing your order, you will receive an order confirmation email with wiring instructions. No transaction takes place at checkout with this payment method. When sending your wire, deduct 2% from the order total before wiring the funds. Once we receive and verify the correct amount, we will confirm your order. If you decide to switch payment methods after placing your order, we can provide a regular checkout link upon request.

Yes, prices on RockHer.com are subject to change without notice. With over 1 million diamonds in our system daily, occasional pricing errors may occur due to the volume of data we process. While we strive for accuracy, if an obvious pricing error occurs, such as a significantly incorrect price due to a technical or human mistake, RockHer reserves the right to cancel the order as outlined in our Terms of Use. If this happens, we will notify you as soon as possible. You will always be charged the correct price as listed at the time of purchase unless such an error is identified.

We do not price match. We hold one price on every piece, set from live material and market inputs rather than a discount schedule. There are no sales, coupons, or promotional periods.

Because metal and diamond markets move, the price of a piece can change over time. Prices are final at the time of purchase and we do not apply adjustments retroactively.

At this time we do not offer these services.

We do not currently offer this service.

We make all our engagement rings to order in our Los Angeles workshop. Taking the time to make the ring specifically for you results in a better ring, without seams or weaknesses. Our traditional metal wedding bands are made in the United States from recycled precious metals.

Our natural diamonds come only from suppliers who adhere to strict labor, trade, and environmental standards. We support the Kimberley Process and go beyond it by requiring an audited and transparent supply chain. Buying direct means we control quality at every step. We are partners in Lipari Mineracao, which operates the Brauna mine in Brazil, the largest diamond mine in South America.

RockHer uses recycled gold and platinum. Metal mining can be destructive to the environment and harmful to the communities around the mines. Some gold operations use mercury and cyanide to extract the metal, which may contaminate the surrounding environment. We have chosen not to buy newly-mined precious metals.

All our center diamonds are accompanied by GIA or IGI grading reports, the industry benchmark. GIA does not grade colored gemstones. All our gemstones are graded to our own standards by RockHer gemologists.

All engagement rings are accompanied by a complimentary appraisal. We recommend that you insure your engagement ring as soon after your purchase as possible.

Yes. We offer complimentary engraving, and engraved rings still qualify for our 40 day return policy.

Yes. All our rings are available without the center diamond. We recommend that you have us set your diamond into the ring so we can build the setting to fit your diamond perfectly. We set your diamond into any of our rings for $50, which covers insurance, setting, and shipping.

Yes. We specialize in creating engagement rings using family heirloom diamonds and personal stones. Since all our rings are made to order, you can commission any of our engagement ring settings to fit your own diamond.

For $50, we will professionally set your diamond into one of our rings, which includes insurance, secure setting by our jewelers, and return shipping. For security and liability reasons, we require proper documentation before accepting a loose diamond. This includes a grading certificate, appraisal, or receipt verifying ownership and details of the diamond.

Your diamond will be handled with care and security throughout the process. If you have any questions about submitting your diamond, contact us at info@rockher.com.

To discuss a custom design commission, contact us by phone at 800-779-1726 or email at info@rockher.com and we will direct you to one of our design specialists. Our Bespoke Design Commission is a flat $1,000 design fee, with no hidden additions to the materials and labor that make the piece.

Because we make all our rings to order, we can make changes to the design. A simple change, such as setting an oval diamond east-west instead of north-south, can be made at no additional charge. A fully custom design made to your specifications in consultation with one of our designers is a Bespoke Design Commission at a flat $1,000 design fee, plus the cost of labor and materials. Call or email RockHer Customer Service at 800-779-1726 or info@rockher.com.

Yes. Because we make all our rings to order, we can create them in any size, including quarter sizes. In some cases, such as eternity bands with diamonds all the way around the finger, a larger size may cost more because it requires additional diamonds. Call or email RockHer Customer Service at 800-779-1726 or info@rockher.com.

All U.S. orders include one complimentary resizing within 60 days, including shipping both ways. Resizing is limited to plus or minus 1.5 sizes from your original order. If the adjustment needed is greater than that, the ring must be remade and will be billed as a new ring. International customers may use our resizing service, but shipping, customs fees, duties, and taxes apply. Our Ring Size Guide will help you get it right the first time.

Your first resize, within plus or minus 1.5 sizes, is complimentary for U.S. customers within 60 days, with shipping both ways covered. If your ring needs to be adjusted by more than 1.5 sizes, it requires a full remake at the cost of a new ring. International customers are responsible for shipping, duties, and taxes.

Every GIA and IGI-certified diamond we sell comes with its official grading report, the international benchmark for documenting diamond quality.

We verify every diamond in our own office before it ships. Many of the diamonds we sell also carry a microscopic laser inscription of the GIA or IGI report number on the girdle, allowing you to match it with the certificate.

If you have any questions about your diamond, contact us at info@rockher.com.

Since all of our rings are made to order, we are unable to provide a photo before production. Once your ring is ready to ship, we can send you a photo on request, though at that point you will see it in person the next day.

If you are unsure about your purchase, all our rings can be returned within 40 days, as long as they are in original, unworn condition.

Yes. We make travel replicas of custom engagement rings in silver and CZ for a flat $500 fee. Replicas are not returnable or refundable.

Our online chat provides quick answers, product suggestions, and general guidance. It is not a substitute for a consultation with a gemologist. If you are unsure about anything, our team is here to help you directly at 800-779-1726.

We take your privacy seriously. Chat interactions may be recorded and reviewed to improve service quality. Please avoid sharing sensitive personal information in chat. For full details, see our Privacy Policy.

RockHer has a zero-tolerance policy for abusive, vulgar, threatening, or inappropriate language, in chat or with our team. If you violate this policy, we reserve the right to end the conversation and deny service, support, or future orders.

No. RockHer is not obligated to honor pricing, product descriptions, or offers generated in error through automated responses. All purchases are subject to human verification before fulfillment. We reserve the right to cancel or adjust any order with incorrect automated pricing or information.

Automated responses may occasionally be outdated or incorrect, including pricing, diamond specifications, or availability. Please do not rely on them alone to make purchasing decisions. Always confirm important details with a RockHer gemologist at 800-779-1726. We are not liable for inaccuracies in automated responses.

Lab grown diamonds are diamonds, made by man rather than formed in the earth. They have the same optical, chemical, and physical properties as natural diamonds. Is ice that forms in a freezer less real than ice that forms on a lake? There are subtle differences, but both are frozen water.

Lab grown diamonds are not an imitation that mimics the way diamond looks. They are actual diamonds produced in a lab. They are very different from simulants like CZ and moissanite, which are lab grown minerals that might look similar to diamonds but are not diamonds.

You cannot. There is no way for consumers to identify lab grown diamonds or tell them apart from natural diamonds on their own. You can look for the lab grown inscription on the girdle, which references the grading report number. If there is no inscription, advanced gemological testing at a professional laboratory is required. Because lab grown diamonds are chemically, physically, and optically the same as natural diamonds, traditional gemological testing and diamond detectors cannot see any difference. Advanced detectors can identify Type IIa diamonds, which include all lab grown diamonds and about 5% of natural diamonds. Type IIa diamonds can be sent to a lab for further testing. That is why you should always request a grading report from an independent gemological laboratory when you buy diamonds.

Lab grown diamonds cost less than natural diamonds, so a buyer can reach a larger carat weight and a higher quality grade for the same budget. Some buyers choose lab grown because they believe diamonds produced in a lab are more ethical, less likely to have funded conflict, and more sustainable than natural diamonds. That is often, but not always, the case. If the origin of your diamond matters to you, ask exactly how and where it was produced, whether it is natural or lab grown.

These are two names for the same thing: actual diamonds made by man in a laboratory rather than formed in the earth. Both names are specifically allowed in the Federal Trade Commission Guides for the Jewelry Industry. Because both are used by consumers when shopping, you will generally see both used by retailers.

Diamond is the most molecularly dense material on earth, and it forms naturally only deep within the mantle, 100 miles below the surface, where heat and pressure are immense. It took a century of research to devise the technology to make diamonds at the surface. It takes a great deal of energy, and it remains difficult and expensive to create large colorless and transparent crystals.

Cubic zirconia, or CZ, is lab-grown zirconium oxide grown specifically as a diamond imitation. Zirconium does not form cubic crystals naturally. To create CZ, a chemical stabilizer must be added to make it stable at room temperature. Usually CZ crystals have either yttrium or calcium oxide added to keep them stable. That means CZ has a range of physical, chemical, and optical properties. It also means some CZ is not completely stable and will yellow and degrade over time. CZ has a hardness of about 8.5. Unlike CZ, lab-grown diamond is actually diamond, physically, chemically, and optically identical to natural diamond. The only difference is where it formed.

Moissanite is lab-grown crystallized silicon carbide. It generally does not form naturally, although tiny green grains have been found as ejecta at meteor craters. Moissanite is doubly refractive, which means when you look at it closely you will see two blurry reflections of each facet. Most moissanite is an off-white shade with a slight tint of green. Some producers have found a way to heat treat the material to create whiter polished stones. Moissanite has higher dispersion than diamond, which means you will see more rainbow reflections, what gemologists refer to as the disco ball effect. All these properties make it visually different from lab grown and natural diamonds.

Although resale companies do resell lab grown diamond jewelry, prices have decreased over the past few years. It is reasonable to assume prices may decrease further.

Yes. Although lab grown diamonds generally sell for less than natural diamonds, they are worth considerably more than imitations. That is not the same as appreciating in value. Like all jewelry, used lab grown diamond jewelry is generally worth less than new jewelry of the same quality at the time of resale.

Lab grown diamonds are grown using a great deal of energy. Their environmental impact depends on how that energy is produced. If they are produced using renewable energy such as solar, wind, or hydropower, the impact is much lower than if the energy comes from fossil fuels.

Natural diamonds are the traditional choice for engagement rings. Couples looking for a larger center diamond within a set budget often choose lab grown instead. According to a survey of recently engaged couples by The Knot, about one-third of engagement rings now feature lab grown diamonds.

Both natural and lab grown diamonds are available in a range of qualities. Neither is inherently better. An independent grading report is the best way to compare quality. Lower color grades of lab grown diamonds are more likely to show a brown tint, and lower color grades of natural diamonds are more likely to show a yellow tint.

No one can tell that a diamond is lab grown just by looking at it, even with a jeweler's loupe. Only a trained gemologist using specialized detection equipment can tell the difference.

This plan covers accidental damage from handling and daily wear, including replacement for loss of a diamond or gemstone, repair of chipped or cracked stones, restringing of stretched pearl necklaces, and broken, bent, or worn prongs, clasps, and hinges. Plans are in effect from day one and extend your coverage for defects in workmanship or materials after the manufacturer warranty expires.

Coverage continues after the manufacturer warranty expires through your chosen term. Accidental damage coverage may begin on day one through your chosen term.

If you return your product, the amount you paid is returned. Depending on how much time has passed since your purchase, Extend may issue a prorated refund, less any paid claims.

When you contact Extend, you will need to provide your contract ID, email address, or another identifying piece of information.

When filing a claim with Extend, you will need to provide your contract ID, email address, or another identifying piece of information.

If your order is lost, damaged, or stolen, the Route support team helps ensure it is replaced or refunded as you prefer. Claims are reviewed for approval within 1 to 2 business days from filing. To file a claim, visit claims.route.com.

Refunds: when refunding an item, Route covers the subtotal of the order. Shipping costs, taxes, and the Route premium are not included for merchants without Automatic Issue Resolution. Reorders: Route will reorder the items, depending on availability. Unavailable items will be refunded. Route covers the cost of any reorders including shipping and taxes.

Marked as delivered, stolen:

• Claims are reviewed no earlier than 5 calendar days and no later than 40 calendar days from when the order was marked delivered.
• In some cases, the Route support team may require a police report before moving forward.

Stuck in transit, lost:

• For domestic orders, claims are reviewed no earlier than 2 calendar days and no later than 40 calendar days from the last update. The maximum filing time is 365 days from the order date.
• For international orders, claims are reviewed no earlier than 20 calendar days and no later than 40 calendar days from the last update. The maximum filing time is 365 days from the order date.

Damaged:

• Claims for damaged items require photos of the packaging and items, and must be filed no later than 40 calendar days from when the order was marked delivered.

All Route policies are listed here.

Once your order has been fulfilled, a shipping confirmation with a tracking number will be emailed. You can download the Route mobile app for iOS or Android to track your package and receive notifications on its estimated delivery.

If your order has not arrived, file a claim with Route here.

If your order arrives damaged, take photos of the item and the packaging it arrived in to include in your claim. You can file a claim with Route here.

You can file a shipping issue on the Route app or on the web. To file a claim, you will need your store order number or Route ID number and the email address attached to the order.

Route terms and conditions are listed at route.com/terms-and-conditions.

Route itself is not an insurance company. Route provides access to shipping insurance through its entity, Safe Order Solutions, which is licensed to sell shipping insurance issued by Seg Insurance Ltd.

Green Package Protection covers your order if it is lost, stolen, or damaged in transit, while also supporting carbon removal. Every time you add Green Package Protection to your order, Route donates to an agroforestry initiative that removes CO2 from the air.

You can also use the Route app to track all of your online orders in one place and file a claim with their team.

Route covers the cost to neutralize shipping emissions for all orders purchased through our site at no additional cost to you. Green Package Protection includes package protection with the additional benefit that your shipment is carbon neutral.

Route has partnered with Patch, a carbon credit marketplace, to purchase carbon credits that neutralize emissions. Carbon credits represent a certified unit of carbon removal or avoidance delivered by environmental projects. Patch is vetted and certified by organizations including Gold Standard, Verra, Climate Action Reserve, and The American Carbon Registry.