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FAQs

What if my ring doesn't fit?

Order the wrong size? No problem! All USA Orders Qualify for 1 ring re-sizing, including shipping both ways. International Customers must pay for shipping, custom fees, duties, and taxes, in most cases the item is sent through customs as a repair, therefore, only shipping fees apply.

Can I get a replica of my ring?

We make fully customizable CZ and silver models for review. If you want to see an exact replica of your ring (or multiple rings) before purchase we can make a silver and cubic zirconia sample for a $500 fully refundable fee. Once you decide, you can return the sample with free return shipping. You can also decide to keep the replica of your ring to wear on vacations.

Do you offer jewelry appraisals?

All engagement rings are accompanied by a free appraisal. We recommend that you insure your engagement ring as soon after your purchase as possible.

Do you have a warranty on your jewelry?

RockHer offers a lifetime warranty on all the jewelry we sell. This Lifetime Warranty is limited to repair and/or replacement at RockHer’s discretion. For more information please see the details of our Lifetime Warranty.