ROCKHER CARE FREE RETURNS
Not completely entranced by the brilliance of your new RockHer Piece? Return it, hassle free, within 30 days from your purchase date.
Take these quick steps in order to return your item:
- Email email@example.com requesting a return, include the purchaser name and order number in the email.
- Receive your complimentary insured Fedex Label from one of our Team Members.
- Drop your package off at your local Fedex Location, or arrange for at-home pick up via fedex.com. Our Team will let you know when we received your item back, we do not charge restocking fees.
- Our Quality Control Team takes a microscopic look and confirms no damage and/or unauthorized repair has occurred.
- A confirmation email of Return Authorization and Refund will be sent to you.
Expect your refund within 2 weeks, credit card companies timelines vary, we apologize in advance. All items must be in their original purchase condition, must include all undamaged product packaging and materials, and must be shipped within 30 days of purchase date.
RockHer Jewelry will not be responsible for lost or damaged returned shipments. If a package or item delivered to you arrives damaged, please refuse the shipment or call us immediately at +1 (844) 330-9755. Please retain all packing materials unless instructed otherwise by RockHer, US. Claims for damaged or missing items must be reported immediately or within 5 days of receipt of your order. All items exceeding $20,000 in price may incur a 3% restocking fee upon return.
Online Returns do not apply to the following items:
- Item(s) shipped over 30 days ago.
- Exchanges, repairs, or resizing.
- Items that became damaged or defective after delivery. Please refer to our Warranty Policy for more information.
- Custom Design Orders
RockHer purchases will be refunded against the credit card or account used on the original purchase. Please allow up to 2 weeks from the date that RockHer has approved your return for your account to be credited. You may wish to contact your credit card company on posting guidelines as they can vary.
If you would like to change or cancel an order please call RockHer Customer Service at +1 (844) 330-9755, or email firstname.lastname@example.org. We will accommodate order changes to the extent possible prior to shipping confirmation. Some changes will result in a shipping delay. We are unable to accommodate changes or cancellations on special order requests and/or orders that have already shipped. If your order has already shipped, please contact us to set up a RockHer Care Free Return once you have received the shipment.