SHIPPING INFORMATION
At RockHer, safeguarding your valuable items during shipping is our top priority. We provide comprehensive insurance coverage for your orders through our partnership with FedEx, adhering to FedEx's coverage standards and policies for your peace of mind.
Our standard shipping includes this insurance coverage at no extra cost, meeting FedEx's stringent standards. Rest assured, your items are in safe hands with RockHer, and in case of any issues, we assist in filing claims with FedEx on your behalf.
Experience worry-free shipping with RockHer, where top-notch products meet flexible and enhanced protection. Please note that shipping occurs once items are ready, ensuring a seamless and secure delivery process.
Additional Details:
- US Orders: Enjoy Fast FedEx® shipping on every order, shipped via FedEx Priority Overnight Shipping®. Signature upon delivery is required for your protection, regardless of FedEx waivers.
- International Shipping: We offer international shipping through FedEx Priority International Shipping. Customers are responsible for shipping fees at checkout and all import duties, fees, and taxes in their local country.
- Special Delivery Requests: If you prefer delivery to a FedEx® location or have specific requirements, contact RockHer Customer Service at +1 (800) 779-1726 or email info@rockher.com. Please note that we do not ship to P.O. Boxes.
- Returns and Damages: While we strive for secure shipping, RockHer Jewelry is not responsible for lost or damaged returned shipments. In case of damage upon delivery, refuse the shipment or call us immediately at +1 (800) 779-1726. Retain packing materials unless instructed otherwise by RockHer, US. Claims for damaged or missing items must be reported immediately or within 8 days of receiving your order.
- Tracking Information: Tracking information is typically provided 24-48 hours in advance of arrival via an automated Shopify email. For more details on your Shopify purchases, download the SHOP app. Shop with confidence at RockHer, where top-notch products meet flexible and enhanced protection.
Packing Procedure - Always Secure
Every order from RockHer is packed with care and fully insured from our hands to yours. To ensure your purchase arrives safely and securely, we follow strict procedures:
- All shipments are recorded on video during the packing and sealing process to ensure transparency and traceability.
-Each order is sealed with security tape to detect any tampering during transit.
- All packages are covered by FedEx insurance until they are delivered and signed for at your address.
-We require a signature from someone physically present at your home for delivery—FedEx verifies this before releasing the package.
-For added peace of mind, you can opt into Route Package Protection at checkout. This third-party service covers lost, stolen, or damaged items even after delivery is confirmed.
Important:
If a package is confirmed as delivered and signed for by someone at the shipping address, FedEx considers the delivery complete and may not cover losses beyond that point. In such cases, only Route Protection (if selected) may offer full reimbursement.
We’ve processed thousands of orders and shipping incidents are extremely rare—but when they do occur, we have procedures in place to resolve them quickly and fairly.
Route Shipping Protection with RockHer
At RockHer, ensuring the safety of your valuable items during shipping is our top priority. We've partnered with Route to provide comprehensive shipping protection for your orders, safeguarding against damage, loss, and theft.
Key Features of Route Shipping Protection:
Lost Items: Coverage for packages presumed lost if not delivered within specified timeframes.
Stolen Items: Protection for packages marked as delivered but not received.
Damaged Items: Compensation for items that arrive unusable, with evidence required.
Exclusions: Invalid addresses, customs issues, or packages marked "return to sender" Packages seized by law enforcement or involved in cash-on-delivery transactions. Manufacturing defects and quality dissatisfaction.
How It Works:
Seamless Tracking: Track all your orders in one place via Route's mobile app.
Quick Resolutions: File claims easily and receive resolutions swiftly.
PAYMENT OPTIONS
We accept Visa, MasterCard and American Express.
Other Ways To Pay:
PayPal: When selecting this option at checkout, you will be directed to the PayPal site to 'Log In' and review the amount shown before clicking 'Pay Now'. Once this transaction is complete, you will then return to RockHer.com.
Amazon Pay: You can pay with saved payment and shipping information from your Amazon account.
Shop Pay: Checkout faster! Save your shipping information to ensure a smooth checkout. Split your purchase into four equal installments at participating merchants or pay in full at checkout.
Google Pay: Choose Google Pay for a fast and simple way to checkout by paying with saved payment from your Google Account.
Pay by Bank Wire: This option is available at checkout, with wiring instructions sent immediately after checkout is completed, and offers a 2% additional discount on all orders.
Venmo: We also allow Venmo payments.
Apple Pay: Offered on all Apple Devices.
United States Taxes: RockHer Haute Jewels partners with Shopify to securely process transactions and apply sales tax where required. Currently, tax is added for orders shipped to California, North Carolina, Texas, Illinois, Georgia, and Pennsylvania. Shopify’s system ensures accurate tax calculation based on your shipping address.
International Fees: Customers are responsible for shipping fees at checkout and all import duties, fees, and taxes in their local country.
MILITARY & FIRST RESPONDER DISCOUNT
RockHer is honored to support those who serve. We offer an exclusive discount for active duty, retired military, police, firefighters, and other qualifying U.S. government personnel.
This offer applies to members of the U.S. Armed Forces (Army, Navy, Air Force, Marines, Coast Guard), National Guard, Police and Fire Departments, and select law-based government employees.
The discount applies only to jewelry items and does not include loose diamonds. The total discount may not exceed 40%. For example, if there is a 30% sitewide sale, only an additional 10% will be applied. All discounts are verified and applied through the GovX ID app directly in your cart. You’ll need to verify your service using your government credentials through GovX to access the additional savings.
We’re proud to serve those who serve. If you need help verifying your status or have any questions, please email us at info@rockher.com.
FINANCING
Affirm: RockHer provide easy & affordable financing through Affirm so you can pay for your purchase over time. Make monthly payments over 3, 6, or 12 months with 0% APR Financing if you qualify. Just select Affirm at checkout!
Progressive Leasing: A lease-to-own program that offers flexible options for purchasing items at thousands of retail locations nationwide. Progressive Leasing offers a simple program where you pay gradually over time, with automatic deductions from your checking account. Once the item has been paid in full, you own the product.
Shop Pay: Monthly Installments Plans are also available using the SHOP PAY payment method.
COUPON CODES & DISCOUNTS
RockHer offers both dynamic and static coupon codes to provide our customers with special promotions throughout the year. Discount availability may vary depending on the promotion and eligibility criteria.
Please note:
Coupon codes must be applied at checkout and cannot be added retroactively after an order is placed.
Promotions may not be combined unless explicitly stated.
Coupon codes, regardless of type, are not applicable to natural diamonds.
We encourage you to subscribe to our newsletter or follow us on social media to stay updated on new offers and exclusive discounts.
